Webinar #6

How does Transgourmet make its employees autonomous in IT processes?

A program with a twist

  • 00:00 Introduction
  • 03:22 Presentation of Vizir
  • 19:10 Presentation of Isilog
  • 26:00 Presentation of Transgourmet
  • 28:33 Feedback from Transgourmet
  • 39:37 Tool demo and Q&A

Your takeouts while watching this replay

  1. Why and how to make your employees more autonomous on IT subjects?
  2. What proportion of tickets avoided can we expect from a stack similar to the one deployed by Transgourmet?
  3. What are the 2 most practical ways to update your knowledge base and make it dynamically accessible inside a Vizir bot?

All our speakers are rock stars in our eyes

Webinar hosted by:

  • Sébastien Uson, Service Desk Manager @ Transgourmet
  • Fabien Métayer, Service Desk Manager @ Transgourmet
  • Antoine Perdreau, technology partnerships manager @ Isilog
  • Sacha Lemmonier, Chatbots Expert @ Vizir