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I understand 2 main intents

🟩 I need 

something new

Request about account or new hardware / software

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🟥 Support –

Something is broken

Request for IT support (issue, operative support, how to)

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Need more help ?

Contact the Service Desk (available 5/7 on business hours).

Toll free numbers

For France, call 0805 103 227

For Italy, call 800 275 351

Other countries, call 00800 82348234