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Create a “No Understanding” skill + a resource with your error message.
We advise you to add a “back to menu” and “create a ticket/contact an advisor” button…
Activate the skill of not understanding.
Go to: Skill> Advances> Activate “Skill “Misunderstanding”
NLU> Configuration> Add a Setup> Select “_intent_not_understood_”> To validate
By default it is 0.5 which is rather low, we advise you to set it at least to 0.7
Train your NLU and publish your chatbot
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