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Are you making a totally FAQ chatbot? Elastic Search is THE simple and effective solution. Here’s how to do it!
We will take here as an example the creation of a ticket in an ITSM tool
Go back to your skills list and edit the Ticket skill
Choose the Action skill type (it will often be forms)
And yes Elastic Seach is here!!!
As we have seen for the skills, the easiest way is to add all the questions you want to ask the user at once.
Don’t panic, if you ever want to add or delete some later, it will be possible.
It’s just that it’s easier mentally to add everything at once for the first setting. Trust us !
At Vizir, there are 3 types of resources for action skills.
Now add the questions the chatbot should ask before creating the ticket.
For the example we will ask:
To add them, click on “Create a resource” then select “Collect” because we want to collect information from the user.
It is therefore necessary to deactivate the push button of box 2 “Intent and entity…”
And leave the Search Algorithm enabled,…
Petit bonus : n’oubliez pas d’ajouter une compétence d’incompréhension
N’oubliez pas de Publier pour activer ces éléments.
Book a 1 to 1 demo
with a Vizir expert and discover what a
chatbot can do for you.
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