You have now created your four skills.
To edit the skill click on the little pen in front of the Intro skill
Choose the skill type Scenario
Votre compétence est pour le moment vide.
Ajoutez une ressource : il s’agit du message que le chatbot va écrire et des options de réponse qu’il va proposer.
Nommez cette ressource Intro
Editez la ressource en cliquant sur le petit stylo.
A droite de votre écran écrivez le premier message que le chatbot va écrire.
Vous pouvez copier / coller le message suivant si vous êtes un peu feignant 😄
Bonjour, je suis le nouveau chatbot de [insérez ici votre entreprise].
Je peux répondre à quelques unes de vos questions sur nos outils internes et je peux transmettre votre demande d’assistance à notre équipe.
We will offer the user to click on a button to continue.
To do this, activate the option Enable answer suggestions.
Add two buttons and name them FAQ and Ticket. This is what you should see on the right of your screen.
To connect the FAQ button with the FAQ skill, click Add a logic and choose the FAQ feature.
Repeat the operation with the Ticket button.
It’s over for the intro feature. We go to the next step!
A chatbot must have a general menu to help users find their way around if necessary. The Menu skill is not mandatory but often comes
A chatbot must have a general menu to help users find their way around if necessary. The Menu skill is not mandatory but often comes
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