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In this article, I will go into more detail about the mandatory structure that you must respect for your csv file. So let’s take the example of the e-shop FAQ.
So there are 5 columns in this template:
1) the first one that just matches the line number
2) the second which describes the message you want the chatbot to display.
Example: in line 2, I defined my resource with the bot message “Welcome…”, which allows me to get this text when I access my FAQ in the chatbot. To get two messages like below, you just need to separate with a “;” the text of your two messages.
3) the third which describes the title of the resource => this is also the name that will be placed in the button
4) the fourth column, the level => Is the resource a menu? a submenu? a sub-sub menu?
Column 3 and 4 are closely linked, together they allow you to manage the display of buttons in the chatbot. For example: on line 2 I have level 0 of my faq = my menu, so I would have ALL LEVEL 1 RESOURCE NAMES in buttons, so “Warranty”/”Return items”/”Product Manufacturing”.
5) the fifth column, keywords => they will allow training the Elastic Search algorithm so that the chatbot redirects to content adapted to user requests.
For example: my chatbot will know that it has to go to the resource of line 2 if I type the keyword “guarantee”.
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