We are all more and more demanding. Every friction in the customer experience irritates us. We expect a smooth, seamless experience. Vizir chatbots are there to help you satisfy your customers when they are looking for information or want to give you a tip.
The digitalization of customer service, whether B2B or B2C, is the central topic of all companies undergoing transformation. It’s hard to offer a customer experience worthy of GAFAM. And yet, the technologies that make it possible are there (yes, we are). Our customer support chatbots make a difference to your customers thanks to the simplicity of creation and thanks to all the APIs available, which allows the chatbot to perform many tasks autonomously.
On average, 80% of customer tickets concern 20 subjects. Vizir helps you to automate these 20 topics to the maximum through FAQs, detailed how-to guides, or advanced API automations. The result: a reduction in incoming requests by half, with an average NPS increase.
When the chatbot doesn't have the answer, it qualifies the request in natural language and sends it to the customer support. The big difference with a classic process lies in the chatbot's ability to qualify the ticket with structured data from what the customer tells us in natural language. Your support team no longer needs to call the customer back to find out more. It processes the request directly.
Your customers expect an immediate answer to their question, even if it is a specific case. Vizir allows you to identify special cases and send them to your support team to be handled in an instant chat.
Our no-code technology embeds off-the-shelf chatbot skills to allow you to go much faster in deploying your customer support chatbot. These skills have been developed by experts in the customer support business. You can then customize them to your liking.