Chatbots are a handy tool that allow your employees tocreate tickets in your ITSM tool when it fails to resolve the user’s issue independently.
But even better than creating tickets, we have developed a skill that will allow your chatbot to know the status of an ITSM ticket!
Instead, watch this video that shows an example of how to retrieve the status of a ticket in Easyvista.
If we have put here the video of an Easyvista chatbot, you should know that Vizir also connects with all the other ITSM tools on the market: erviceNow, MicroFocus, Qualidesk, etc… without a single line of code.
As long as your tool has an accessible REST API, and that this API provides a route to retrieve the status of a ticket, then you’re good to go!
You should know that all the tools on the market in SaaS mode already have this route available.
If you are using an on premise version then you should check your version number. If you are not too far behind on updates, you should have an API available.
Otherwise, we can also use SOAP protocols (ancestor of REST).
If you use an in-house ticketing tool (yes, it exists), we can also connect through our webhook management tool!