It seems simple at first: however, with the overload of the recurrent, the mass of employees that increases or the possible turnover in the support teamsIt can get tricky very quickly! Let’s see here how to proceed serenely. Partager sur twitter Twitter Partager sur linkedin LinkedIn Partager sur email Email 1. What does your helpdesk …
Continue reading “How to improve the Helpdesk service in the eyes of its users?”
It seems simple at first: however, with the overload of the recurrent, the mass of employees that increases or the possible turnover in the support teamsIt can get tricky very quickly! Let’s see here how to proceed serenely. Partager sur twitter Twitter Partager sur linkedin LinkedIn Partager sur email Email 1. What does your helpdesk …
Continue reading “How to improve the Helpdesk service in the eyes of its users?”
This is the question my prospects ask themselves most often before committing to a chatbot project! Paradoxically, this is the question my clients ask themselves the least after a few weeks of the project! Let’s find out together why 😉 Partager sur twitter Twitter Partager sur linkedin LinkedIn Partager sur email Email Indeed, before launching …
Continue reading “How to keep your chatbot knowledge base up to date?”
Internal chatbots are increasingly present in companies. They reduce the flow of recurring requests to HR, IT, legal or financial departments. The IT chatbot is the most widespread. Indeed, CIOs start by testing chatbots for a use case they are familiar with before proposing them to other businesses. Chatbot IT: the objectives Un chatbot IT …
How is the FAQ formatting managed in an internal chatbot? During a webinar hosted by Vizir highlighting Transgourmet’s experience following the implementation of an IT chatbot and with our partner Isilog ( see the complete replay of this webinar ), a participant asked the following question: “ In terms of managing documentation via FAQs, in …
Continue reading “How is the FAQ formatting managed in an internal chatbot?”
In concrete terms, what is the use of a chatbot for a company? What is a chatbot? In order to set the scene, we may need to define what a chatbot is… I refer you to our article “Definition of a chatbot”, here. Or to the wikipedia article on the subject (the paragraph “Commercial applications” …
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