The flagship tool of the Microsoft Office 365 suite, Sharepoint wants to revolutionize (and more importantly, replace) the old intranets.
According to Wikipedia it is the private computer network of your company which uses the same techniques as the Internet. If you still don’t understand what an intranet is: the home page that groups all the tools used by your company. (This is a very, very short summary…)
Sharepoint wants to replace and simplify the management of these intranets which, it must be said, were often 10 years (minimum) behind their time. For your company’s technical team: no need to maintain it, it’s easy to set up and customize. For users, beyond being more modern and ergonomic, the ability to create workspaces by team/business/division allows for a more efficient way to share information.
But then, what’s the point of connecting your chatbot with Sharepoint?
Of course, these actions are not to be done for all documents, but for example to be able to keep on its own workspace a document made for this use as an article or administrative document, health, legal…
We will see in Integrations the possible use cases.
Integrating a Vizir chatbot to Sharepoint can give as many chatbots and use cases as there are project managers. It is important to distinguish between publishing the chatbot on Sharepoint and using Sharepoint elements in the chatbot.
We have listed four main interactions between the Vizir chatbot and Sharepoint:
Publishing your chatbot in Sharepoint allows the chatbot to be known and used by your employees. It is important when you start a chatbot project that it is on a page used by everyone. We also have the ability to integrate the chatbot into Teams.
How to use Sharepoint? How do I invite my team into the workspace? Can a consultant access the Sharepoint workspace? They will be able to ask their questions in natural language. What if the chatbot doesn’t find the answer? After 3 misunderstandings from the conversational agent, a support consultant can take over thanks to a notification . This will undeniably relieve your support department and allow you to treat your employees’ problems in parallel rather than one after the other.
Retrieve useful information on several different media (Word, Excel, photo, videos) hosted on several platforms (Sharepoint, OneDrive, the FAQ of the ticketing tool, Youtube/dailymotion, Loom…). This is especially useful if you are making a chatbot about a business or a project. This avoids answering the same questions that take up 20% of your time. Keep a documented and enriched base to onboard new actors and not lose the knowledge of those who have left.
You want to install your chatbot Vizir in Sharepoint? Find in our help center the step-by-step guide to achieve the integration without our help.
If you want to go further, here is some information:
The Vizir extension consists of a file contained in the file vizir-extension-spfx.sppkg and can be installed on all pages of a SharePoint site.
Prerequisites:
See the step-by-step guide to sharing your chatbot in a Sharepoint site
Book a 1 to 1 demo
with a Vizir expert and discover what a
chatbot can do for you.
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