Microsoft Azure AD

Azure AD is Microsoft’s reference tool for managing your company’s Active Directory. It allows you to manage the user accounts of your company, and in particular the management of their security (password)!

Connect your chatbot to Microsoft Azure AD


Discover the power of a chatbot integrated with Microsoft Azure AD

For employees, access to business applications should be just a few clicks or no clicks at all. With a single connection, a single password, you want to have access to all the applications.

 

But internally the task is not always that easy. The larger and more historic the company is, the greater the number of applications available, and the more varied the connection systems. In this context, it is sometimes complicated to offer modern, integrated identification experiences.

 

Fortunately, the luckiest among you have Microsoft’s Azure AD: “the corporate identity service that provides single-factor and multi-factor authentication that helps you protect your users against 99.9% of cyber security attacks”.

 

In other words, Azure AD is a tool in the cloud (if you’re an Office 365 customer, chances are you also have Azure AD) that allows CIOs to offer employees a unified (one account for all your applications) and secure (especially via two-factor connections, when someone sends you an SMS to validate that it’s you) connection experience.

 

The use of Azure AD is generally transparent to end users. Naturally, they enter less and less passwords to access applications.

 

But the problem is: the less you enter your password, the less you remember it…

This generates two problems:
  • Creation of avoidable tickets to the IT support. Connection problems are the cause of 20 to 30% of the tickets created in IT support. These tickets are processed manually.
  • While the ticket is being processed manually, your employee can literally do nothing. He gets angry and does not produce anything.

Oddly enough, Microsoft still does not offer an Azure AD password reset interface that is user-friendly or accessible enough. Here is the available page…

But fortunately the Vizier is there! We have developed a direct connector that allows your chatbot to reset your employees’ passwords in a secure and automated way. This feature alone makes it profitable to set up a chatbot at Vizir. But fortunately, we can do much more: create a user, modify his or her rights, delete him or her, etc…

Integrate your chatbot with Microsoft Azure AD

Discover the different possible integrations with your chatbot

Connecting a chatbot to your Azure AD allows, as we have seen, your collaborators to reset their account live from their favorite messaging tool.

While the use case may seem simple, it is nonetheless very profitable. On average, we note that 20 to 30% of IT support incidents are related to connection problems.

In addition to being frustrating, this undermines the company’s productivity…

Beyond resetting the password, Vizir will allow you to perform various very useful actions in Azure AD.

 

Here are some ideas of what you can do with a chatbot integrated into Azure AD :
  • Secure the use of your chatbot thanks to an authentication through Azure AD.
  • Automate the resetting of a password forgotten by your employee, automate the periodic resetting of a password
  • Create an AD account and all associated accounts for a newcomer
  • Permanently delete the account of a person leaving the company

Popular actions with Microsoft Azure AD

Find the most frequent actions to perform from your Vizir chatbot on Microsoft Azure AD


Available POST API actions 
  • Securely reset a password
  • Modify a user’s rights
  • Create or delete a user
  • Secure access to chatbot via SSO
Available GET API searches 
  • Find a user
  • Find data on a user (name, first name, position,…)

Other ITSM apps connected to Vizir

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