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Micro Focus is a leading tool in the ITSM market. It allows to manage ticketing, knowledge bases, etc…
Micro Focus is one of the most widely used ITSM solutions in the world.
In particular, the software known as “SMAX” (Service Management Automation X) is based on machine learning to meet the needs of service desk and IT service management.
With this tool, Micro Focus proposes to relieve the pressure on service desk agents, simplify the operation of the service desk and reduce the overall cost of ITSM by managing numerous company services and IT assets.
As a mastodon of ITSM, it is difficult to want to replace this tool or to start a project to further simplify its use. This is the advantage of using a Vizir chatbot: streamline the creation and qualification of tickets, use your knowledge base regardless of its support (on Micro Focus, Sharepoint, Drive…). Bring out the best in all your tools without changing them!
In one sentence, your user can: create a ticket, know the status of the ticket, its list of tickets and attached documents (e.g. screenshots).
An intuitive UI to create, track and edit tickets. No need for training to use Microfocus, the chatbot allows you to create a ticket directly in your ITSM by talking to the chatbot
Is your knowledge base in Microfocus? Our chatbot is able to retrieve the information as well as sort it by: Instance, Collection or Documents.
A No-Code platform that will allow your agents, whatever their background, to modify and improve the chatbot. It is extremely easy to add questions, help your users to better describe their problems, allow to insert screenshots…
Get quality data to make your reports and categorize your tickets.
Integrate your Microfocus chatbot with your other tools: your HRIS, CRM, Office 365, Azure AD…
Book a 1 to 1 demo
with a Vizir expert and discover what a
chatbot can do for you.
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