EasyVista is one of the most widely used ITSM tools in the world. Its major strength lies in its flexibility. He is able to manage:
With EasyVista, you can interface all your tools and implement specific modules for your business.
Adaptable to all your needs, whatever your company’s activity: EasyVista remains nevertheless complex to master with a difficult interface that you will have to adapt according to your users’ usage.
That’s why integrating a chatbot will make your end-users’ customer journey smoother, while taking advantage of EasyVista’s power to automate your processes.
Just like EV, the Vizir chatbot integrates with all your business applications, allowing you to redirect the user to the right resource regardless of its support and hosting platform (EV, Sharepoint, OneDrive, Youtube, SAP…).
The chatbot can also trigger actions in multiple applications. For example, for a new entrant, the chatbot will create an Azure AD account, query the repository to retrieve the name of the applications and rights levels required for the position, send tickets with all the information required in EasyVista (PC, mobile, car environment, authorizations, etc.) and create the authorizations automatically. Agents will only have to check and focus on the customer relationship.
En une phrase, votre utilisateur peut: créer un ticket, connaître le statut du ticket, sa liste de tickets, ou qui est en charge de ses tickets.
Une UI intuitive pour créer, suivre et modifier des tickets. Plus besoin de formation pour utiliser EasyVista, le chatbot permet de créer directement dans votre ITSM un ticket en dialoguant avec le chatbot
Book a 1 to 1 demo
with a Vizir expert and discover what a
chatbot can do for you.
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