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Better qualified tickets without additional training: via a Teams chatbot, a user will be able to create a ticket, see the progress of his requests, modify a description, add screenshots.
Leverage the best of your different knowledge bases: Ivanti, Sharepoint, OneDrive, Lotus, Sway … The chatbot will be able to retrieve the right resource regardless of its format.
Reduce your number of tickets: first propose a procedure for autonomous resolution. If your user encounters a problem, the chatbot is able to create a pre-filled ticket with the identified sticking points.
Automated resolution: password reset, IP recovery.
Onboarding, transfer and offboarding in an automated way: creation of authorizations and management of rights, creation of a virtual environment, assignment of material according to the position and interaction with other software: HRIS, CRM, request for mutual insurance, access badge.
Book a 1 to 1 demo
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chatbot can do for you.
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